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FREQUENTLY ASkED QUESTIONS

PRODUCTS

Xlash Eyelash Serum is the secret to naturally long, full and healthy lashes. With Xlash, you can say goodbye to high maintenance lash extensions, the struggle of using fake eyelashes, and even the need for mascara.

The high-quality serum combines carefully selected natural extracts, potent moisturizing ingredients and powerful active ingredients.

Due to the impressive results, Xlash has become Sweden’s best-selling eyelash serum and today Xlash is sold globally. We have satisfied customers all over Europe, Asia, South America and the USA.

An Xlash Eyelash Serum * is sold every 30 seconds, and the number of satisfied customers continues to grow.

*Based on yearly sales data before the new product launch.

Xbrow Eyebrow Serum reshapes uneven, sparse, over-plucked and weak eyebrows, which means that your eyebrows are helped to reach their full potential and thickness. The combination of strengthening and moisturizing ingredients supports their natural growth and improves shine. The gentle formula contains several natural extracts and antioxidants.

Results can be seen after only four weeks of regular use.

Xlash and Xlash PRO contain the following ingredients:

Aqua, Propanediol, Glycerin, Panthenol, Biotinoyl Tripeptide -1, Cocodimonium Hydroxypropyl Hydrolyzed Wheat Protein, Butylene Glycol, Hexylene Glycol, Centella Asiatica Extract, Polygonum Cuspidatum Root Extract, Scutellaria Baicalensis Root Extract, Camellia Sinensis Leaf Extract, Glycyrrhiza Glabra (Licorice) Root Extract, Chamomilla Recutita (Matricaria) Flower Extract, Rosmarinus Officinalis (Rosemary) Leaf Extract, Fructose, Glucose, Sucrose, Urea, Dextrin,Alanine, Glutamic Acid, Aspartic Acid, Hexyl Nicotinate, Hyaluronic Acid, Alcohol Denat., Phenoxyethanol, Xanthan Gum, Ethylhexylglycerin, Dechloro Dihydroxy Difluoro Ethylcloprostenolamide (0,0015%).

Xlash and Xlash PRO have the same formula, but are packed in different sizes. Xlash contains 3 ml of eyelash serum, and Xlash PRO contains 6 ml. The difference is how long the product will last.

The safety of Xlash has been demonstrated in several studies conducted by independent research laboratories. Xlash has been shown in these tests to be safe when exposed to the skin and eyes in adult studies. As always we recommend you to do a patch test on the back of your ear or on your wrist, 48 hours before use.

XLASH gives your lashes both length and strength. But you have to be patient and give the product time to affect your lash growth. Within 4 weeks you will see your lashes have grown longer but we recommend using the product for a longer time to really see amazing results.

If you want to know more about us and our products please contact us at [email protected] or visit our product pages for more information.

The Expiration date for Xlash is 6 months after opening the products seal. And 3 years if unopened

We recommend you to store the products in an ambient and dry environment. An example of such a place can be your fridge.

Yes. EU has a total ban on animal testing when it comes to cosmetics. None of the products (or their ingredients) that are placed into the EU market are allowed to be tested on animals.

Xlash does not test its ingredients or its product on animals. Xlash and Xbrow do not contain any animal-based or animal-derived ingredients, meaning that they are suitable for vegans.

Xlash and Xbrow can therefore be seen as cruelty free but have no official certificate.

Yes. Our formulas are 100% suitable for vegans. They do not contain any animal-based or animal-derived ingredients.

Xlash and Xbrow are developed and manufactured in the EU (Sweden and Spain), where all animal testing of a cosmetic product or its ingredients is strictly forbidden by the EU cosmetic regulation.

Xlash and Xbrow can be considered halal though they do not have any formal halal certificate. They contain a small amount of denatured alcohol which is a processed alcohol that is toxic to drink and loses its intoxicating properties. Denatured alcohol is therefore usually accepted by customers who need their cosmetic products to be halal.

Neither Xlash nor Xbrow contain any animal-based or animal-derived ingredients that can cause a cosmetic product to become haram. We use vegetable glycerin and synthetic urea.

Xlash and Xbrow are manufactured in the EU (Sweden and Spain), where all animal testing of a cosmetic product or its ingredients is strictly prohibited according to EU cosmetic rules.

If you want to know more about specific ingredients and how they work, read more here.

Xlash is for all skin types but you should always do a patch test 48 hours before use.

Easily apply a thin layer of serum on your forearm and see how your skin reacts, if no reaction occur, your good to go!

Our products produced in the UK, France and South Korea(Gel pads).

The expiration date for Xlash is 6-8 months after opening the products seal. And it is 3 years if unopened.

We recommend you to store the products in an ambient and dry environment. An example of such a place can be your fridge.

Yes, Xlash is oil free so it’s perfectly safe to use it on lash extensions.

Don’t worry, nothing in the Xlash formula is dangerous to the eyes and all skin types react differently. Probably you just got a reaction from one of our vitamin extracts. We do not recommend further use after a reaction. You can easily rinse it off with water since it water based.
Please contact us at [email protected] and we’ll help you further.

One of our active ingredients is Dechloro Dihydroxy Difluoro Ethylcloprostenolamide (0,0015%) which is a prostaglandin analogue.

All ingredients used in Xlash and Xbrow have been accepted by EU legislation to be used in a cosmetic product. Their safety in this formula has been evaluated and confirmed.

This ingredient can be found from the EU cosmetic ingredients database as an ingredient that can be used in cosmetics. Its function is to condition the hair. We are utilising this conditioning action to support natural lash and eyebrow growth.

Prostaglandins are lipid compounds present in almost all tissues in the human body. Prostaglandinanalogues mimic the function of naturally occurring prostaglandins. Different prostaglandins have different effects, and they can influence natural reactions in the body when they’re present. It’s important to note that there are different prostaglandins and prostaglandin analogues, and they can perform differently.

Prostaglandins act as a messenger, but they usually have a short half-life, so it doesn’t take long before they are being inactivated and excreted by the body. For this reason, they can only affect cells that are near. This means that our lash and eyebrow conditioning formulas can only act locally to condition hair where the product is applied.

The important thing is to pay attention also to the concentration of the active ingredient. Our formula contains 0,0015% of the active ingredient. This extremely low concentration has shown to support the lash growth by its conditioning effect, but in our safety tests where the product has been used as it is intended to be used, we have not confronted any side effects.

In studies where the safety of eyelash serums has been researched, the safety-profile of prostaglandin analogues has in general been considered good when they are topically applied toto the base of upper lashes.

Unwanted side effects of prostaglandin analogues usually are only reported in studies where higher concentrations of medically used prostaglandin analogues are present in a medicinal solution that is repeatedly in direct contact with the eye.

In case Xlash gets in contact with the eye, it’s always recommended as a safety precaution to wash it off with clean water to avoid any kind of unpredictable and undesired impact and eye irritation.

Our products do not contain hormones.

One of our active ingredients is Dechloro Dihydroxy Difluoro Ethylcloprostenolamide (0,0015%) which is a prostaglandin analogue. This ingredient can be found from the EU cosmetic ingredients database (CosIng) as an ingredient that can be used in cosmetics. Its function is to condition the hair. We are utilising this conditioning action to support natural lash growth.

Prostaglandins and their analogues are not hormones. They are natural lipids present in almost all tissues in the human body. They have a short half-life and in cosmetics, our active acts locally to condition hair where the product is applied before being inactivated and excreted by the body.

The body has several tissues that can make prostaglandins. Unlike hormones, which are released by a gland and carried through the body in the bloodstream, they’re produced in the area of the body where they’re needed.In other words, they act as messengers but do not move to other sites.

It’s often referred that prostaglandins have hormone-like effects which can cause a misunderstanding that they would be actual hormones. This only means that prostaglandins influence reactions in the body when they’re present.In our formula, this also means that the active ingredient acts only locally on the area where the product has been used and supports the hair growth with its conditioning effect.

All ingredients used in Xlash have been accepted by EU legislation to be used in a cosmetic product. Their safety in this formula has been evaluated and confirmed.

Xlash strengthens your lashes and makes them fuller and longer, but we can’t promise your lashes will curl. Therefore if you want curled lashes we recommend that you’ll try our very own Xlash Eyelash Curler.

Within 4 weeks you will see your lashes have grown longer but we recommend using the product for approximately 6 weeks to really see amazing results.

When you have used Xlash for 6 weeks and gotten the results you want, you can start using the product 2-3 times a week just to keep the result.

Xlash helps your natural lashes grow in three ways:

The moisturizing formula makes the eyelashes look healthier and fuller Active ingredients support your natural growth so that the lashes look longer

Soothing, natural ingredients prevent lashes from falling out prematurely

The moisturizing ingredients help the lashes become stronger and prevent them from breaking off so that the lashes can grow long.

Active substances help the lashes to grow by supporting your natural growth. The active ingredients in our formula are Biotinyl Tripeptide-1 and Dechloro Dihydroxy Difluoro Ethylcloprostenolamide.

The formula contains several soothing ingredients that give your eyelashes optimal conditions to grow and prevent the lashes from falling out prematurely. This makes your lashes look longer, fuller and healthier.

Xbrow helps promote fuller eyebrows in three ways:

1. Strengthening ingredients help strengthen thin eyebrows (hydrolyzed wheat protein and provitamin B5)
2. Active ingredients support your natural growth of the eyebrows to help sparse or over-plucked eyebrows maintain their natural thickness (Biotin Peptide and Dechloro Dihydroxy Difluoro Ethylcloprostenolamide)
3. Moisturizing formula helps the eyebrows look fuller and more shiny (hyaluronic acid, vegetable glycerin and amino acids)

Daily use of Xbrow Eyebrow Serum can make the eyebrows appear fuller within 28 days.

Due to the impressive results, Xlash has become Sweden’s best-selling eyelash serum. We have always been proud of our products but have also always been driven by the possibility to get even better. We constantly strive to learn new things and adapt to new discoveries, feedback and insights!

As a company driven by innovation and new lessons learned, we took it as a challenge to find out if we could make Xlash even better. We discovered a new approach with even better results and a milder formula. We have updated all our ingredients to ensure that we can give our customers the very best.

“Eyelash serum” and “eyelash growth serum” are often considered synonyms to each other even though there might, of course, be a different type of formulas with different effects available on the market.

Some formulas focus on nourishing the lashes with, for example, castor oil or other ingredients. These products can condition weak and damaged lashes, for instance, after the removal of lash extensions. Usually, these formulas are applied to lashes in the same manner as mascara is. These formulas might not necessarily support the actual lash growth and are only nourishing the eyelashes.

We have developed our conditioning formula to support the natural growth of the eyelashes. To achieve this impact, the product needs to be applied to the upper lash line.

In our studies, 96,67 % of the users reported that their lashes were longer after 12 weeks of usinglash. 73,33 % of them noticed the difference after only four weeks.*

*30 women, aged 20–56, self-evaluation. Supported by apparatus test on selected candidates.

We have not seen any irritation when the product has been used as instructed in our advanced tests*. However, tests have not been performed on people who are allergic to any of the ingredients. In case of allergies, read our ingredient list here before use.

We have made the formula as gentle as possible. Among other things, we have used a combination of several soothing ingredients and made the serum thicker to reduce the risk of it getting in the eyes.

If the product comes into contact with the eye by mistake, we recommend that you wash your eye with clean water as a safety precaution to avoid unpredictable and unwanted effects and eye irritation.

If you have runny eyes, do not use the product as there is a higher risk of the product coming into contact with surfaces where the product is not intended for use.

*Tests are done on 15 women between the ages 18-66.

Xlash users often see results within just 4 to 6 weeks, but sometimes it can take a little longer. During this time, most of our users are—however—already seeing some of their lashes growing longer, and within 12 weeks the results have been clearly noticeable.

Eyelashes grow in three phases, meaning that approximately 40% of the upper eyelashes are in the growth phase at any given time. The rest of the lashes are in different stages and are not growing at the moment but will start to grow again later.

This asynchronous growth process of the eyelashes is the reason why you can first start to notice single lashes growing longer than others. However, the other eyelashes will eventually catch up when you continue using the product regularly.

In our studies, 96,67 % of the users reported that their lashes were longer after 12 weeks of using Xlash. 73,33 % of them noticed the difference already after four weeks.*

*30 women, aged 20–56, self-evaluation. Supported by dermatological and ophthalmological tests as well as high-tech tests with UV lamps to measure skin sensitivity.

Xlash and Xbrow are cosmetic products, and their conditioning effect impacts the hairs only when they are used. If you stop using them, your eyelashes/eyebrows will gradually return to their previous appearance.

When the eyelashes/eyebrows are growing, and they are not nourished with a conditioning formula, they will grow as they usually would grow.

We encourage to keep using the product for 12 weeks and reevaluate the situation again then since different individuals see the results within different times.

The reasons for the individual variation can be due to different stages of the eyelash growth cycle. Like human hair, eyelashes grow in three asynchronous phases, and each lash can be in a different stage of the growth cycle—some may be growing while others are dormant. This allows eyelash growth to rotate and means that there are no bald spots shown. Because of this, it depends totally on your lashes’ growth cycle how quickly the results can be seen.

The first phase (called the anagen growth phase) generally lasts between 30-60 days. Only the lashes that are on this stage can be impacted by using our eyelash conditioning serum since on other phases, lashes can’t grow. It’s been estimated that approximately 40% of the upper eyelashes are in the anagen phase at any given time.

After the growth phase, lashes move into the transition phase (called the catagen phase). This phase lasts typically 2-3 weeks. At this stage, the eyelash stops growing.

The third and final phase is the resting phase (called the telogen phase). At this phase, the eyelashes don’t grow and they will naturally fall out. This phase can last from 3 to 4 months.

This asynchronous growth process is the reason why you can first start to notice single lashes growing longer than others. However, the other eyelashes will eventually catch up when you continue using the product regularly. In our studies, 96,67 % of the users reported that their lashes were longer after 12 weeks of using Xlash.*

*30 women, aged 20–56, self-evaluation. Supported by apparatus test on selected candidates.

Xlash should be applied directly to the upper lash line onto clean skin. Xlash comes with a thin, brushlike applicator, which makes it easy to use.

We recommend only using Xlash on the upper lash line and avoid the inner corners of the eyes. Applying the product to the lower lash line and inner corners of the eye should be avoided since the serum can spread out easily when blinking.

We recommend using Xlash once daily, preferably in the evening.

Read more about how to apply Xlash here.

We recommend using XLASH once daily (preferable in the evening) for 2 to 3 months or until you are satisfied with the result.

After that, Xlash can be applied 2-3 times per week to maintain the results.

No, Xlash should only be used on the upper lash line. Applying the product to the lower lash line and inner corners of the eye should be avoided since the serum can spread out easily when blinking.

The optimal usage of Xlash is once per day (preferably in the evening). We do not recommend exceeding this, and using the product more often does not increase the results. The results are dependable on eyelashes’ natural growth cycles.

The best results are achieved when Xlash is used daily, but if you forget to apply it, don’t worry. Just continue to use it as usual.

After you have stopped using Xlash your lashes will gradually return to their previous appearance. When the eyelashes are growing, and they are not nourished with a conditioning formula, they will grow as they usually would.

On average, Xlash Eyelash serum (3 ml) lasts between 2 to 3 months of daily use. Xlash PRO contains 6 ml, so it can thus last between 5 to 6 months of regular use.

However, often our customers use Xlash daily for 2 to 3 months, and after that, they maintain the achieved results by using it 2-3 times per week. This, of course, impacts how long the product lasts.

For hygienic reasons, we recommend replacing your Xlash six months after it’s been opened, and Xlash PRO after eight months.

For an unopened product, the shelf-life is three years.

Yes, Xlash can be used with lash extensions since it does not contain any oils. The conditioning effect of the product can help prevent the natural eyelashes from falling out prematurely.

Many of our customers have also started using Xlash after they have stopped wearing lash extensions to enhance their natural eyelashes.

Absolutely! Our products are designed gender-neutral and meant for everyone.

Yes, let the product dry before you apply your makeup.
We do recommend to apply the product before you go to bed in the evening so it will have the chance to work during the night.

Since our tests have only been conducted on adults, as a safety precaution, we do not recommend children to use Xlash and Xbrow.

Xlash could also be used to eyebrows, but we recommend using our Xbrow Eyebrow Serum instead, which is created especially for that purpose. The Xbrow applicator also ensures optimal application, so the eyebrow serum spreads evenly, and the results will be ideal.

Dermatological and ophthalmological tests have been performed on adults showing that the Xlash formula is safe to use on the skin and around the eyes.

However, no studies have been performed on pregnant or lactating women with any eyelash serum on the market. We have no scientific basis to believe that Xlash poses a safety risk to pregnant or breastfeeding women. However, we always recommend that you talk to your doctor or midwife before using Xlash Eyelash Serum.

XLASH is suitable for sensitive eyes. In our product development process, the goal is to have as gentle a formula as possible. Xlash contains several natural, soothing extracts while carefully selected active ingredients help support your natural growth of the eyelashes. We have also made the formula a little thicker to reduce the risk of you getting the product in the eye.

The product has been tested under the control of an ophthalmologist and a dermatologist, and no irritation was observed.

If you are interested to know more about our gentle formula, please visit this page where we have shared more information about all our ingredients.

In our safety tests where the product has been used as it is intended to be used, we have not confronted any side effects.

All the ingredients used in Xlash have been accepted by EU legislation to be used in a cosmetic product. Their safety in our product has been evaluated and confirmed.

To us, the safety of all our products is immensely important, and we take it extremely seriously. We have put a lot of effort into our product development, and we always test all our products thoroughly before we place them on the market to ensure their safety and effectiveness. It is fundamental that our customers can feel safe using our products.

Due to hygienic reasons, Xlash should not be shared with anyone.

If the product accidentally gets in contact with the eye, we recommend washing the eye with clean water as a safety precaution to avoid unpredictable and undesired impact and eye irritation.

Xlash Eyelash Serum is the secret to naturally long, full and healthy lashes. With Xlash, you can say goodbye to high maintenance lash extensions, the struggle of using fake eyelashes, and even the need for mascara.

The high-quality serum combines carefully selected natural extracts, potent moisturizing ingredients and powerful active ingredients.

Due to the impressive results, Xlash has become Sweden’s best-selling eyelash serum and today Xlash is sold globally. We have satisfied customers all over Europe, Asia, South America and the USA.

An Xlash Eyelash Serum * is sold every 30 seconds, and the number of satisfied customers continues to grow.

*Based on yearly sales data before the new product launch.

PAYMENT

On Xlash.co.uk we offer payments with Klarna, Credit/Debit Card (VISA, MasterCard, American Express, Maestro and Visa Electron).

With these options you can choose if you want to pay now, pay later or divide your payment.

We accept payments in following currencies; GBP, USD, EURO and SEK.

Who is Klarna?
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than 70,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.

All credit/debit card holders may be subject to validation checks and authorization by the card issuer. If the issuer of your card refuses to authorize payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.

Your transaction will settle within 24 hours of checkout.

Contact us at [email protected] with your payment information and we’ll help you further.

We cannot complete your order until you have paid for it in full. Payment can be made by most major credit or debit cards, by completing the relevant details on the “Order Summary” page.

Depending on what error message you get you can try one or more of these steps:

  • Try in a different browser

  • Clear your cache memory and cookies

  • Check your bank account

  • Try later

  • Contact us at [email protected]

No you cant. Xlash.co.uk only allowes you to use one promo code per order.

SHIPPING

XLASH Cosmetics ship worldwide with the exception on countries we have exclusive partnerships with. If you can’t choose your location please contact [email protected] and we will help you out.

Processing takes 1 to 2 business days. Then one of our carriers such as Royalmail, DHL or UPS takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships.

As soon as your order is ready for pick up you’ll get an email confirmation.

Don’t worry, track your order though THIS LINK, if you still can’t find the location of your package please contact us at [email protected] and we will help you.

Xlash offers you free worldwide shipping.

For customers shipping within the EU:
If you are located within the EU, you can place the order on our EU website to avoid the importing tax. We ship from Europe for the orders from our EU website.
Customers will be responsible for any duty/tax charges if they have placed an order from our IO website that is intended to be shipped to a country within the EU.
If you are located outside of the EU or the United States, you assume the responsibility of an importer.
For the exact amount of these charges, please consult your local customs office before purchase as we will not be able to cover for these charges.

For Express Shipping:
Duty / VAT taxes may happen for any country and you are responsible for checking in advance the laws that apply to your situation. In the event that you refuse paying these charges, you will be denied any refund to cover the additional costs this might incur even if you do not receive the product.

You may get an error message regarding your postcode for various reasons. This is to ensure that parcels can be delivered correctly and on time without address issues.

Please make sure that the postcode matches the town and county.

It should also be in the correct format without any symbols.

Yes, if you contact us before we handle and send your order.

OTHER

With thousands of customers every week, our goal is to keep them all satisfied. If you, against all odds, would be unhappy with any of our products that has been ordered from Xlash.co.uk, we offer to give you the money back. However we recommend you to use Xlash or Xbrow for at least 4-6 weeks to accomplish a good result. If you are not happy with any of our products please email us with your order number to [email protected]

If you want to return your product please contact us at [email protected]

No, we don’t. Please contact our customer support for more info: [email protected] on how to refund a product.

Please contact us at [email protected] and we’ll help you sort this out.

After you cancel your order and return the Products, any sum debited by us to your credit/debit card will be refunded in full. We will notify you of your refund via e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. Refunds for Products purchased as gifts can only be given to the credit/debit card of the person who placed the order. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of you cancelling your order.

Yes, of course. Just contact us at [email protected] and we’ll help you further.

From the moment you’ve emailed us the process takes around 1-2 weeks, depending on how fast the return reach us.

If any product you purchase is damaged, faulty or incorrect, when delivered to you we may offer an exchange or refund as appropriate, in accordance with your legal rights. If you believe a Product is faulty, you should return the product to us in accordance with the returns procedure. You have to inform and contact us within 7 days from the day the delivered order. If you have any questions regarding returns, please contact us on email: [email protected]

If you didn’t get your confirmation email please contact us and we can help you.

Email: [email protected]</p.

Since we don’t store any Credit/ Debit card details.

Where you decide to cancel an order after we have dispatched the products, you will be under a duty to return them to us, at your own risk. All such products should be returned within 14 days after the products have been delivered to you.
Until such time as they are returned, you must retain possession of the products and take reasonable care of them. You should return the products to us unused (except to the extent reasonably necessary to examine them), and in the same condition in which you received them together with the original product packaging, by one of the means set out in our returns procedure.

After you cancel your order and return the products, any sum debited by us to your credit/debit card will be refunded in full. We will notify you of your refund via e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. Refunds for products purchased as gifts can only be given to the credit/debit card of the person who placed the order. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of you cancelling your order.

If something is wrong with your order contact us ASAP so we can help you correct it at [email protected].

If you didn’t receive your order notification please contacts at [email protected]

Usually this is because your payment method was declined, or the email information added was incorrect.

XLASH Cosmetics products sells on various pages that constantly updates, please contact if you feel uncertain of a page. Our Email: [email protected]

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